Southern Cross Church Supplies & Gifts looks forward to providing you with the convenience of being your one-stop-shop both online and instore in the supply of all goods and services to support the practice of Christian faith.

We hope you will find exactly what you are looking for, although please note that not all our stocked items are available on the website. So, if you cannot see what you are looking for you may be best to contact us directly via either:

Contact us also for any custom orders such as locally made altar cloths, woodwork items, refurbishment of metalware, statue repairs or any  other special items. Custom decorated candles can now also be ordered through the website.

If you cannot find what you are looking for, we welcome your comments, suggestions and enquiries and will be pleased to hear from you.  See our Contact Us page.

SHIPPING TERMS & CONDITIONS

  • Free standard Shipping applies within Australia for sales over $99.00 AUD and parcels weighing under 5KG.  
  • Free shipping does not include Express Post or Express/Urgent Courier or shipping overseas.
  • Free shipping does not apply for some bulky and fragile items such as large Statues and Paschal Candles. Where items are available for COLLECTION INSTORE ONLY – this will be noted on the item description on the website.
  • If you are unsure please phone during Business Hours: +61 3 9818 5166 or email your enquiry to: orders@southerncrosschurchsupplies.com.au
  • Note Paschal Candles have specially calculated additional packing and shipping charges because of their fragile nature and the need for additional care.

OTHER MELBOURNE METRO OPTIONS 

  • Australia Post: usually 3 to 4 business days delivery
  • Aramex Courier: usually 3 to 4 business days delivery
  • Other Couriers: usually 3 to 4 business days delivery

VICTORIAN REGIONAL & INTERSTATE

  • Australia Post: usually 7 to 10 business days delivery
  • Aramex Courier and other Couriers: usually 7 to 10 business days delivery

Customers will be notified of the tracking number via SMS or Email.

PAYMENT METHODS

All Prices are shown in AUD Australian dollars and include GST.  We currently accept payment by PayPal and by credit cards through the Stripe payment platform. You do not need a Stripe account to pay with credit card. Stripe offers additional security for online payments.

RETURNS POLICY

Received Damaged Goods:

If you receive an item which is defective or damaged, we will gladly provide a return or exchange. If your purchase arrives damaged or is defective in any way, please contact us within 7 days of receipt.

Change of Mind:

If you would like to return or exchange an item that is not defective or damaged, please contact us by phone or email within 14 days of the date of shipment.

We will gladly replace your returned item, if it is in mint packaged and re-saleable condition, with another selection, or refund the original payment method used, less shipping charges.

Items purchased over 14 days past invoice date, seasonal items, and custom-made orders are not eligible for return or exchange.

ORDERING – ACCOUNT CUSTOMERS

Customers buying on behalf of a Church, School, Monastery, Pastoral Carer, Piety Stall, Hospital, Chapel, Defence Force or other trader such as Restaurant, Funeral Parlour or other professional group, may buy through the website as an Account Customer and receive special pricing discounts as well as 30 days payment terms from the date of the invoice.

To register for an account with payment terms, please contact us on 03 9818 5166 to apply during business hours 9 – 5pm Mon to Friday.  Alternatively, you can complete a short 2 page interactive form to submit your account application online.

All other purchases are to be paid on checkout prior to shipping.

Already a Church/School/Trade Account Customer:

Log into your existing account using:

Reference No:

Reference No is shown on the top right of a previous invoice or call 03 9818 5166 to confirm your account reference number.

Username: Email Address

Password: You will be asked to set a new password the first time you login

  • Note after your initial login you will be able to login simply with email and password.

Customer Groupings:

When you first login you will need to indicate as to which of the following customer types you belong:

  • Church or Ministry
  • Primary School
  • Secondary School
  • Piety Stall
  • General Public
  • Restaurants & Events

You may choose to opt in to receive email communication.

This will help us to communicate with relevant special seasonal offers.

BULK DISCOUNT

Some products are eligible for bulk discount pricing.  Quantities required for discounted pricing are indicated on the product description and will be applied automatically.  Bulk discounts apply to some selected: candles (not all), medals, certificates, and holy cards.